Specialist, Voice of Guest, Social Listening & Response

Saint Louis Support Centeronsitemid$33K – $48K

Posted today · via Workday

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About this role

Specialist, Voice of Guest, Social Listening & Response Job Purpose We’re looking for a proactive, guest-focused communicator to join our Social Care team as a key brand advocate. The ideal candidate brings a background in Marketing, PR, or Communications and excels at crafting thoughtful, timely interactions across social media platforms. In this role, you’ll be the voice of the brand on TikTok, Facebook, X, LinkedIn, Threads, Google Reviews and Instagram — engaging directly with guests to resolve concerns, celebrate experiences, and protect brand reputation. You’ll play a critical role in our guest retention and brand loyalty efforts by delivering responses that are empathetic, accurate, and aligned with our tone and values.…

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Level fit

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Recency

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Location fit

This role is based in Saint Louis Support Center. We weight your proximity and willingness to relocate.

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