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1500 Accenture Do Brasil Ltda

Supervisor Disputas y Fraudes Supervisor (Team Leader)

Medellinhybrid

Posted 2 days ago · via Workday

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About this role

Accenture se encuentra en la búsqueda de un/a Team Leader / Supervisor para liderar el equipo encargado de la gestión del flujo de Chargebacks/ Contracargos. La persona seleccionada será responsable de garantizar el cumplimiento de los indicadores de calidad y productividad del servicio, liderar a su equipo de representantes y ser el principal punto de contacto operativo con el cliente. Responsabilidades del rol: Liderar y supervisar el equipo de representantes a cargo, garantizando el cumplimiento de las metas e indicadores (KPIs) establecidos para el servicio. Monitorear diariamente las métricas operativas (TMR, Stock, Tasa de Recuperación, entre otras) y reportar al cliente cualquier desvío o problema que afecte la operación.…

Read the full description on 1500 Accenture Do Brasil Ltda's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: jira, slack

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Medellin. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jiraslack

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