Client Service US Asset Managers, Vice President

The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to Daily servicing of the account, SLA requirements etc., New services and/or changes to service and associated billing adjustments Escalation of service Issues and/or performance concerns Coordinating Standard KPI and Service Level Meetings Acting as the client’s sponsor when working with internal State Street teams Query resolution Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc. Key Responsibilities: Client Service Management: Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.…