Customer Quality Engineer - Quality Dept

Job Description I. Job Profile Job Title Customer Quality Engineer Department Quality Direct Supervisor Customer Quality Engineer Supervisor/Quality Manager Direct Subordinates N/A II. Job Summary： 1. Gather information of cussomter complaints and concerns correctly. 2. Organize the internal teams handling customer complaints and timely respond to customer. 3. Manage the customer's performance scorecard and improve customer's statisfaction. 4. Train and guide teams write 8D report. III. Job Functions and Duties NO. Representative Duties 1 Interact with customers and company liaison at cutomser's site. Gather the information to tell whether the product meets cutomster's requirements. 2 Transfer the voice of the customer into the internal quality standard.…