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2c2pBusiness Development

Executive, Merchant Operations Support

Bangkokonsite

Posted 4mo ago · via Workable

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About this role

Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi) Job Description Reporting to the Operations Manager, you will support the day-to-day merchant operations for the SME business, ensuring operational requests, merchant cases, and service issues are handled accurately and within defined service level agreements (SLAs). Working closely with Product, Finance, Warehouse, Customer Support, Merchant Communications, and other stakeholders, you will execute operational processes, investigate issues, maintain operational records, and support continuous process improvements to ensure operational excellence. Key Responsibilities Process Improvement & Operational Excellence Ensure compliance with operational controls, policies, SOPs, and service level agreements (SLAs).…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Bangkok. We weight your proximity and willingness to relocate.

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Skills in this role

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