Senior Manager, Operations Support

The Head of Support is responsible for leading the Support team and its members and ensuring they are operating with maximum efficiency and effectiveness. This role will require a dynamic individual who is comfortable working in a start-up environment, can draw insight quickly and make decisions rapidly, has excellent problem-solving skills, has the ability to influence change and can manage across multiple departments and conflicting priorities. The position is based in the Philippines and reports to Director, Philippines unless instructed otherwise. Main Duties & Key responsibilities Overseeing all customer (consumer) support, pre-live client support (e.g.…