Senior Analyst - Customer Journey Mapping

Noidaonsitesenior

Posted today · via Workday

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About this role

Job Description Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness. Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders. Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: bedrock, figma, teams, salesforce

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Noida. We weight your proximity and willingness to relocate.

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Skills in this role

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