Patient Advocate - Patient & Family Experience

Building Name: CVPH - Champlain Valley Physicians Hospital Location Address: 75 Beekman Street, Plattsburgh New York Regular Department: CVPH - Quality & Safety Full Time Standard Hours: 40 Biweekly Scheduled Hours: 80 Shift: Day Primary Shift: 8:00 AM - 4:30 PM Weekend Needs: As Scheduled Salary Range: Min $27.30 Mid $34.13 Max $40.95 Recruiter: Katie Dubrey Primary: 8:00am-4:30pm Secondary: 7:00am-3:30pm, 7:30am-4:00pm, 8:30am-5:00pm GENERAL SUMMARY: Develops, directs, and administers and evaluates the Patient Advocate Program. Investigates and responds to patient care related/customer complaints in an attempt to resolve problematic issues, enhance understanding of the patient’s Bill of Rights and patient responsibilities and to enhance satisfaction with services provided by CVPH.…