End User Support - Night Shift

Summary To support the day-to-day operations of the IT team while ensuring that end users receive timely and effective technical support. The role involves working closely with internal stakeholders, vendors and the IT support team to manage IT assets, coordinate procurement activities, maintain vendor contracts and ensure smooth delivery of IT services. To contribute to efficient IT operations by maintaining proper tracking of assets, supporting procurement and vendor management processes and assisting the end user support team in delivering services aligned with agreed standards. ESSENTIAL DUTIES AND RESPONSIBILITIES End User Support Deliver L1/L2 support for desktops, laptops, mobiles, and peripherals. Resolve Windows, Microsoft 365, Teams, Outlook, and enterprise app issues.…