Customer Service Specialist with Fench
Poznanhybridmid
Posted 5 days ago · via Workday
About this role
Your responsibilites: Direct contact with retailers and individual clients via email and phone to provide information on order status; timely and accurate processing of incoming customer orders from Miele retail partners; clarifying customer complaints; checking the ability to deliver, possibly offering alternative solutions and telephone product advice. Our requirements: C1 level of French and communicative level of English; knowledge of Dutch (Flemish) would be an advantage; relevant work experience in customer service; experience with SAP or other ERP system; experience working with customer service systems (e.g., ServiceNow, Genesys) would be an advantage; ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Poznan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included