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8264 MS-Dormer Tools, India

Head of Customer Service

Czechiaonsitedirector

Posted today · via Workday

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About this role

Join Dormer Pramet and Help Shape World-Class Customer Service Dormer Pramet , part of the Sandvik Group, is a global manufacturer and supplier of metal cutting tools, supporting customers across a wide range of industries and markets. With a strong heritage, global footprint, and commitment to innovation, we help our customers improve productivity and performance through high-quality products, technical expertise , and outstanding service. We are seeking an experienced Head of Customer Service to lead our Customer Service function and drive service excellence across markets and channels. Reporting to the VP Global Sales , you will be responsible for the overall performance, development, and continuous improvement of the Customer Service organization.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams, salesforce

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Czechia. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamssalesforce

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