Voice of the Customer Lead
ATLANTAonsitesenior
Posted yesterday · via Workday
About this role
The Voice of Customer Lead manages customer feedback programs, analyzes customer insights, and translates findings into actionable recommendations that improve customer experiences and business outcomes. Job Responsibilities Manage VOC programs; analyze survey and feedback data; identify trends; create executive reports; partner with stakeholders to implement improvements. Reviews and analyzes CX/UW data to measure impact of current processes and makes recommendations for change Maintain confidentiality regarding internal practices and procedures.…
Read the full description on AAMGA Assurance America Managing General Agency's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in ATLANTA. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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