IT Service Desk Support Specialist
Al Jubailonsitemid
Posted 4w ago · via Workable
About this role
Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated within agreed SLA timelines Incident & Problem Management Perform first-level troubleshooting for hardware, software, network, and application issues Escalate unresolved incidents to Level 2/3 support or relevant technical teams with complete documentation Contribute to root cause analysis and problem management to reduce recurring incidents Change & Request Fulfillment Process standard service requests (access requests, password resets…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Al Jubail. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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