Customer Care Advisor
Londononsite
Posted today · via Teamtailor
About this role
We are hiring Customer Care Advisors Xyla (part of Acacium Group) Homebased Fixed Term contract ending 16th April 2027 | Full time hours £24,785 per annum We are hiring Customer Care Advisors to join Xyla's mental health support team who provide neurodevelopmental services to support the NHS and local authorities across the UK. In this role you will act as a key point of contact for individuals going through the ADHD or Autism assessment process, ensuring a positive experience from start to finish. In this role, you will: Be the first point of contact for patients enquiring about ADHD and Autism assessments, conducting screening calls and supporting patients through the booking process. Schedule and manage appointments, liaising with clinicians and patients to gain availability.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included