IT Service Management Analyst - Japanese Support
Kuala Lumpuronsitemid
Posted today · via Workday
About this role
The ITSM Representative serves as the primary support contact for Japanese-speaking developers, merchants, and business stakeholders. This role is responsible for delivering high-quality operational and technical support, ensuring service excellence, and driving effective communication between stakeholders and internal teams. The successful candidate will contribute to a positive experience by supporting issue resolution, process improvements, and ongoing service operations. Day-to-Day Responsibilities: Ensure seamless communication and operational efficiency. Manage daily operations. Establish standardized work procedures. Mitigate potential risks. Resolve issues that arise in cross-cultural business transactions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, looker, outreach
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqllookeroutreach