Unit Head, Quality Assurance & Analytics, E-Business Operations

To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported. Requirements Key Responsibilities Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to. Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report. Coordinate Group meetings and training. Drive process improvement initiatives to enhance customer experience and operational efficiency. Ensure GL reconciliation checks are accurate and escalate exceptions. Supervise periodic spot checks and process audits across key E-business Operations functions.…