Sr Coordinator, Training & Quality ( Customer Service Insights)
IN - Thaneonsitesenior
Posted 3w ago · via Workday
About this role
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Job Description: The Quality & Process Excellence Specialist is a pivotal role within the Client Services department, dedicated to elevating the client experience and optimizing internal workflows. This role goes beyond traditional quality monitoring; it requires a proactive, analytical professional who can deep-dive into client satisfaction data, intercept and resolve critical escalations, and translate service gaps into robust process improvements.…
Read the full description on Accurate Background India Private's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: tableau, power bi, sigma, teams, salesforce…
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in IN - Thane. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
tableaupower bisigmateamssalesforceoutreach