Customer Service Agent
Pasig Cityonsite
Posted today · via Workday
About this role
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Support and Issue Resolution: Respond promptly to customer inquiries via chat, following standard scripts and procedures. Identify and assess customers' needs to ensure timely resolution of routine issues. Provide accurate information regarding products, services, billing, and basic technical support. Troubleshoot routine connectivity issues, equipment problems, and service interruptions, aiming for first-call resolution. Ensure all customer interactions and activities are accurately recorded in the system. 2.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pasig City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included