Helpdesk Manager
Alamosaonsitemanager$52K – $63K
Posted 1mo ago · via Workday
About this role
Position Summary: This position is responsible for the management of the CS helpdesk including oversight of all aspects of the initial requests for technical support from campus constituents This position requires sound problem solving skills and excellent communication and interpersonal skills. This position develops and implements technical support processes and procedures, evaluates and recommends tools, and creates and publishes support materials and documentation. Technical troubleshooting, documentation, and collaboration with both the customer and the Computing Services staff are essential to this position.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: workday
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Alamosa. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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