People Knowledge Experience Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is building a centralized, scalable Employee Experience (EX) Hub to deliver consistent, high-quality support to employees globally. This role sits at the intersection of People Operations, employee experience, and AI enablement—defining how the People Team delivers support end-to-end. You’ll establish the knowledge foundation that powers this transformation, enabling self-service, AI-assisted support, and scalable service delivery across the organization. This is a builder role for someone who can operate at both a strategic and executional level.…