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AhrefsjobsCustomer Success

Japanese Speaking Customer Success & Support Specialist

Singapore; Tokyo Prefectureonsitemid

via Greenhouse

See if I'm a fit →Tailor my resume for this role →Apply on Greenhouse ↗

About this role

About the Role You'll join our Customer Support team as a fully-fledged support specialist, assisting both our Japanese-speaking users while also supporting our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools, turning confusion into clarity for complex SEO and product queries. Responsibilities Handle inbound customer inquiries via live chat and email in both Japanese and English, providing clear, concise, and helpful solutions. Effectively explain Ahrefs features and complex SEO concepts to users of varying technical proficiency.…

Read the full description on Ahrefsjobs's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: javascript, html, css, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Singapore; Tokyo Prefecture. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

javascripthtmlcssteams

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