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Airbus

Customer Resolution Specialist

Beijing Areaonsitemid

Posted today · via Workday

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About this role

Job Description: ACCOUNTABILITIES You will work as single point of contact(SPOC) for a predefined group of customers, and your main tasks will be to ensure excellent customer service by • processing requests received by e-mails and phone • following up on orders to ensure KPIs such as delivery on time and customer satisfaction • handling customer inquiries and complaints • acting as the global contact on a daily basis to procurement, warehouse, shipping, sales, product management, accounting etc. to support our customers • acting as back-up for any team member who is out of office You will join one of our teams in Beijing that support customers in China. The group is part of a larger group of teams spread across Europe, Asia and the US.…

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What we'd score you on

reqspace match rubric

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1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Beijing Area. We weight your proximity and willingness to relocate.

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