Product Expert

Indiaonsite

Posted today · via Workday

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About this role

How will you CONTRIBUTE and GROW? The Digital & IT Product Expert provides technical expertise on products, services, and solutions to ensure their availability and reliability. This role focuses on proactive maintenance and incident resolution to meet agreed Service Level Agreements (SLAs). 1. Provide Corrective L3 Support The Digital & IT Product Expert delivers L3 incident resolution and root cause analysis within SLAs, ensuring high availability through proactive maintenance and upgrade management. Related Activities: Deep-Dive Incident Resolution: Act as the final escalation point for technical issues (Level 3), handling complex defects and root cause analysis that L2 support teams cannot resolve.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: express, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in India. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

expressteams

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