Customer Communication and Engagement Specialist

Aucklandonsitemid

Posted today · via Smartrecruiters

See if I'm a fit →Tailor my resume for this role →Apply on Smartrecruiters ↗

About this role

Kia ora! At Air New Zealand, we know that things don't always go to plan. When they don't, how we respond can make all the difference to our customers and the trust they place in us. We're looking for a Customer Communication and Engagement Specialist to join our Customer Relations team. This is an opportunity for someone who enjoys solving problems, communicates with empathy and confidence, and has the judgement to make fair, considered decisions. Our Customer Relations team manages some of the airline's more complex and sensitive customer matters. You'll play an important role in understanding what has gone wrong, finding meaningful solutions and helping restore customer confidence.…

Read the full description on Airnewzealand's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: go, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Auckland. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

goteams

More at Airnewzealand

See all open jobs at Airnewzealand →