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AirnewzealandInformation Technology

Senior Specialist – Voice of the Customer

Aucklandonsitesenior

Posted 2 days ago · via Smartrecruiters

About this role

Kia ora! Every customer interaction is an opportunity to create something better. Air New Zealand’s Our Future strategy is focused on becoming the world's most respected airline, with Customer First at the centre of everything we do. Recently recognised as New Zealand's most attractive employer, Air New Zealand continues to be known for its culture, innovation and commitment to delivering exceptional customer experiences. We're recruiting for a Senior Specialist – Voice of the Customer to join us! As part of our high performing Market & Customer Insights Chapter within the Global Brand Centre of Excellence, you'll lead our enterprise voice of the customer programme MyVoice and be integral to delivering the Our Future strategy.…

Read the full description on Airnewzealand's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: power bi, teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Auckland. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

power biteams

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