AI Agent Architect, Customer Experience
Remote - USRemote (US)
via Greenhouse
About this role
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Join Airtable as an CX AI Architect and own the technical foundation that powers our AI-native customer support experience. You'll design and optimize how our AI agents reason, retrieve, decide, and act—architecting the knowledge systems, decision logic, and guardrails that enable reliable, scalable AI resolution at scale. This role requires deep fluency in how large language models work, hands-on experience with AI agent architectures, and the ability to partner closely with Engineering on production systems.
What you'll do…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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