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Alaya CareCustomer Experience Australia

Director Customer Support

Melbourneonsitedirector

via Greenhouse

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About this role

We’r e hiring a Director of Customer Support (SaaS) 🗓️ Full-time | Permanent 📍 Location: Melbourne 🏡 Hybrid working: 2 days in office, 3 days WFH 💰 Competitive salary package + company stock (RSUs) 👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. We’re big on Tech with Purpose and passionate about improving lives while building strong software, strong teams and better outcomes for customers. The Role We’re looking for an experienced customer support leader who brings strategic clarity, calm leadership and a bias for action to the table.…

Read the full description on Alaya Care's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: r, teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Melbourne. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rteams

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