Customer Care Officer
Lilleonsite
via Greenhouse
About this role
About Alma
At Alma, we believe that commerce should be balanced and sustainable.
Our mission is to put finance back where it belongs: at the service of merchants and consumers.
We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.
Today:
23,000+ active merchants
9 million consumers served
4.8/5 on Trustpilot
Our team has grown from 2 to more than 350 people and we continue to expand across Europe.
About the role
As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.
You will support users, resolve complex requests and contribute to improving our operational processes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lille. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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