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Alma31Customer Operations

Customer Care Officer - Netherlands

Lilleonsite

via Greenhouse

About this role

About Alma At Alma, we believe that commerce should be balanced and sustainable. Our mission is to put finance back where it belongs: at the service of merchants and consumers. We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly. Today: 25,000+ active merchants 10 million consumers served 4.8/5 on Trustpilot Our team has grown from 2 to more than 400 people and we continue to expand across Europe. About the role As a Customer Care Officer , you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma in the Netherlands. This position is part of our international expansion , and you will contribute directly to supporting our growth in the Dutch market.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

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2

Level fit

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3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Lille. We weight your proximity and willingness to relocate.

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