Customer Service Manager

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Customer Service Manager Department: Food Testing Laboratory Location: Bangalore Reports to: Sales Director Employment Type: Full-time 1. Position Summary The Customer Service Manager will lead the customer service function for the ALS Food Testing Laboratory and will be responsible for managing the complete customer journey—from enquiry and quotation through sample receipt, registration, testing coordination, reporting and invoice sharing. The role will serve as the primary coordination point between clients, sales, laboratory teams, finance and other internal stakeholders.…