Expert Service Delivery Manager

South Carolinaonsitemanager

Posted 5 days ago · via Workday

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About this role

_x000D_* Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives_x000D_ * Owns all client hosting issues and ensures they are satisfactorily resolved_x000D_ * Delivers regular program status updates and performance reporting_x000D_ * Owns all collaboration to ensure internal groups and business partners are delivering successfully_x000D_ * Technology escalation point for our clients_x000D_ * Manages our hosting profit margin and continuously strives to maximize_x000D_ * Manages client delivery expectations_x000D_ * Manages environmental change control for client awareness and acceptance_x000D_ * Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)_…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in South Carolina. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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