Expert Support Consultant - H
Remote - Illinoisremotemid
Posted today · via Workday
About this role
Overview As an eCW Support Consultant in our Client Support team, you will be a key point of contact for our clients, providing expert product application support via telephone and internet. Your mission is to assess and resolve product and service issues using your advanced troubleshooting skills and independent judgment. This role is vital to ensuring our clients can effectively use our software to deliver excellent patient care. Key Responsibilities Diagnose and resolve client application questions or problems related to product functionality, system configuration, and bugs or enhancements. Track, document, and ensure proper notation of all inbound support requests and client issues.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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