AmazonProduct Management

Principal Product Manager, Amazon Customer Service

USonsiteprincipal$162K – $219K

Posted today · via Amazon

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About this role

This role will lead Amazon Customer Service through a revamp of its physical, brick and mortar network, using established and novel design principles to optimize the customer and associate experience and outcomes through our building design. We're thinking about buildings in new ways and how we can design our buildings to facilitate the optimal flow of work (and vice versa) to lead to more positive outcomes for our customers and increase associate engagement and development. You will work across our Service Delivery, Tech, Product and Capacity Planning teams to formulate Amazon's strategic direction for the customer and associate experience, and then implement those changes within our existing footprint.…

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