Senior Design Operations, Amazon Customer Service

USonsitesenior$130K – $175K

Posted 6 days ago · via Amazon

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About this role

Amazon's mission is to be earth's most customer-centric company. In service of that mission, we are reinventing our customer service experiences, and we are looking for a Sr Design Operations lead to own a portfolio of connected programs spanning multiple business and development teams. This role goes beyond roadmap and task management — you will navigate ambiguity to shape long-term strategy, then translate that vision into launch plans balanced against organizational priorities and technical capabilities. You will shape how the UX studio measures success, setting team and organizational goals alongside program-level deliverables. You will establish processes which optimize UX best practices and enable the design studio build solutions for real customer needs.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: figma, miro, teams

Level fit

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Domain experience

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Recency

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Location fit

This role is based in US. We weight your proximity and willingness to relocate.

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Skills in this role

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