Senior Product Manager, Amazon Customer Service
USonsitemanager$136K – $184K
Posted 1w ago · via Amazon
About this role
Amazon Customer Service (Amazon CS) organization is seeking a Sr Product Manager to own the end-to-end Service Design experience for Alexa products and services. This role owns conceptualizing, building, and enhancing customer service experiences that impact millions of Alexa customers, in a space of strategic importance where the problem, opportunity, and strategy may not yet be defined. You will work backwards from customer pain points to define product vision, write strategy documents (PRFAQs, narratives, roadmaps), and drive execution across product, engineering, design, and operations teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in US. We weight your proximity and willingness to relocate.
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