AmazonTechnical Customer Support

SNOC Operator II, Amazon Leo for Government

USonsite$73K – $125K

Posted 1w ago · via Amazon

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About this role

Amazon Leo for Government (ALG) is Amazon’s initiative to deliver secure, reliable broadband connectivity to U.S. government users across the globe. Our Secure Network Operations Center (SNOC) is mission-critical to ensuring performance and availability across multiple classifications and government stakeholders. We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support Technicians within the SNOC. This role is responsible for real-time operational oversight of customer interactions, ticket flow, and system monitoring. The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and provide the highest standard of customer service and technical triage.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: aws, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in US. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

awsteams

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