AmazonProduct Management - Technical

Sr Manager, PMT, CS

INonsitemanager

Posted 3 days ago · via Amazon

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About this role

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed product leader to join us as a leader for the Dynamic Andon Response Team (DART) org within Customer Service. You will lead our team of program managers, product managers, quality managers and business analysts who dig deep into peer-to-peer consultation and customer escalations, trace it back to its source, and drive upstream and downstream product and programmatic improvements to DART Usage.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: dart, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IN. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

dartteams

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