AmazonProduct Management - Technical

Sr Technical Product Manager - Service Improvements, Quality and Escalations

GBonsitemanager

Posted 6 days ago · via Amazon

See if I'm a fit →Tailor my resume for this role →Apply on Amazon ↗

About this role

Amazon's Quality and Escalations (Q&E) organisation is seeking a Sr Technical Product Manager to directly influence the direction of Service Experience products through the customer experience and service improvement lenses. We seek a technically proficient individual to join our team working with Amazon Customer Service (CS) leadership to deliver innovative products to customers worldwide. This role requires a passionate individual who understands the best possible customer services experiences across the Customer Service organisation. You'll stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where CS Quality and Service Improvements can positively impact the service experience that CS offers the most.…

Read the full description on Amazon's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: tableau, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in GB. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableauteams

More at Amazon

See all open jobs at Amazon →