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AmazonTechnical Program Management

Sr. Technical Program Manager, Amazon Customer Experience Improvement

USonsitemanager$149K – $201K

Posted 3 days ago · via Amazon

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About this role

The Customer Experience Improvement (CXI) Product and Tech team ensures we continue to raise the bar on customer experience across Amazon's diverse array of businesses, products, and services. We build the intelligence and automation that identifies customer experience improvement opportunities, based on customer feedback signals, and converts them into systematic corrective action at marketplace scale. Our solutions power the full defect elimination lifecycle: ML models that detect emerging defect patterns before they compound, LLM-based investigation tools that confirm root causes without human intervention, and agentic workflows that drive resolution through the right upstream team.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in US. We weight your proximity and willingness to relocate.

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Skills in this role

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