AmazonSupport Engineering

Support Engineer IV - AMZ9803600

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Posted 1w ago · via Amazon

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About this role

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Arlington, Virginia Job Number: AMZ9803600 Position Responsibilities: Provide technical support for continuous integration/deployment infrastructure, cloud-based solutions, and perform critical system failure analysis including root cause investigation. Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems for enterprise-level support systems. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, c++, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in US. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonc++teams

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