DTC/DX Customer Service Specialist

New Yorkonsitemid$70K – $75K

via Greenhouse

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About this role

Job Summary The Customer Service Specialist is responsible for supporting the day-to-day management of customer service operations across AMOREPACIFIC US brands. This role works closely with the Customer Service team, offshore customer service partners, Warehouse, and other cross-functional teams to ensure customer inquiries and escalations are resolved accurately and in a timely manner. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. The Customer Service Specialist will develop a comprehensive understanding of the customer journey and customer service operations, while supporting ticket management, escalations, customer feedback, fulfillment-related issues, and customer service platforms.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in New York. We weight your proximity and willingness to relocate.

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