Operations Admin Associate

Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports. Assist with onboarding new drivers and riders. Maintain accurate and up-to-date records of driver and rider information. Input and update data into relevant systems, such as CRM and operational databases. Ensure data accuracy and consistency. Generate reports and analyze data to identify trends and insights. Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions. Escalate complex issues to the appropriate team members. Provide support to riders and drivers through various channels, including phone, email, and chat. Resolve customer inquiries and complaints in a timely and professional manner.…