Help Desk Operator (CPCMS)

Mechanicsburgonsite$480K$686K

Posted 2 days ago · via Workday

About this role

AOPC/IT is hiring a Help Desk Operator who will serve as the first point of contact for court staff, judicial officers and external system users of the Common Pleas Case Management System and the Unified Judicial System Web Portal. In this role, you will use the internal Tickets system to document, research, and resolve end-user questions received by phone and email. The ideal candidate combines customer service skills with sharp troubleshooting skills to effectively support court personnel and legal stakeholders. Work hours are Monday to Friday, 8:30 am to 4:30 pm, with a one-hour lunch break. Key Responsibilities Receive & Respond: Answer, log, and resolve support requests received by phone and email regarding the Common Pleas Case Management System (CPCMS) application and web portal.…

Read the full description on AOPC Administrative Office Of PA Courts's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: monday

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Mechanicsburg. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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