Contact Center Quality Assurance Analyst
Garden Cityhybridmid$60K – $80K
Posted 2 days ago · via Workday
About this role
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst is responsible for evaluating the quality, accuracy, and effectiveness of customer interactions handled by Apple Bank’s contact center employees. Through the review and monitoring of telephone and online banking chat interactions, the QA Analyst ensures adherence to customer service standards, banking regulations, and internal policies and procedures, while promoting a consistent and positive customer experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Garden City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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