Retention Marketing Manager - Churn & Winback

As our Retention Marketing Manager, Churn & Winback , you own both sides of keeping our customers: stopping departures before they happen and bringing the right customers back when they go. In a footprint under constant pressure from overbuilders and national carriers, every save and every win-back is revenue we do not have to re-earn. You read the data signals that predict churn, then turn them into personalized, well-timed campaigns that change minds. This is end-to-end retention, proactive and reactive, and it is yours to own . What You’ll Do: Own Retention End-to-End: Lead both proactive efforts to prevent departure and reactive efforts to win back the right former subscribers. Predict and Prevent Churn: Use churn signals (e.g.…