Customer Happiness Specialist
Philippinesonsitemid
Posted 1mo ago · via Lever
About this role
As the Customer Happiness Specialist you’ll serve on the front lines of support providing friendly, empathetic guidance to customers via the E-Learning Heroes Community, phone, live chat and support cases or escalations. Your goal is to meet customers where they’re at and ensure a seamless support experience, guiding them to the appropriate Support resources or team.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Philippines. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included