Lead Technical Service Center & Operations (m/f/d)
Munichonsitesenior
via Greenhouse
About this role
About the Role As Lead Technical Service Center & Operations, you will build the central technical service function from the ground up. You will establish the operating rhythm from intake and triage through remote diagnosis, escalation, resolution, customer communication and recurring-case analysis. You will create the service-operations system that turns individual incidents into reliable fleet insight and coordinated action. What You'll Build A single technical feedback and incident channel: establish intake, triage, ownership, priority definitions and escalation rules across customers, hubs and internal reporting sources.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Munich. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams