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ASK StaffingInformation Technology

Customer Support

Arlington Heightsonsite

Posted 132mo ago · via Smartrecruiters

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About this role

About Leading global IT services firm This position will provide support for Managed Customers. Qualifications 1) Customer call receipt– first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits. Skills Inventory: Please review the required and desired skills listed below. If you should decide to go forward in the submittal process, I will need to submit your resume listing your experience level for each skill, as well as the month and year you last used the skill.…

Read the full description on ASK Staffing's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: go

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Arlington Heights. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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