Customer Support Engineer

Wuxionsitemid

Posted today · via Workday

About this role

Introduction to the job Customer Support Engineer for equipment Role and responsibilities - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: less, spanner

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Wuxi. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

lessspanner

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