Import Agent (Air Freight Operations)

Overview We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure. Key Responsibilities Shipment Coordination & Customer Communication Monitor and respond to shipment-related emails Enter shipment alerts and customer requests into the TMS system…